SOUTH HOLLAND, IL– The South Suburban College Business & Career Institute (BCI) presents a three-part Breakfast with BCI Workshop entitled, Competent Communication: Keys to Building and Sustaining Professional Relationships. All workshops will be held in the South Suburban College Heritage Room from 9:00 a.m. – noon (check-in and continental breakfast to begin at 8:30 a.m.).

In any line of business, effective communication is paramount. Effective communication requires clear, concise and non-defensive verbal communication as well as active listening skills. This three-part workshop series will address the following topic areas:

Part 1—Wednesday, February 25th
This training will provide participants with a list of essential qualities of oral communication, numerous examples of what to say/what not to say in various workplace situations and specific steps to become a more proficient listener through discussion and hands-on activities.

Part 2—Wednesday, March 25th
Success in business depends on our ability to understand and effectively manage emotions, in others and ourselves. Emotional Intelligence (EI), loosely defined, is one’s ability to use emotions intelligently and appropriately in different situations. Attendees will learn the Four Functions of EI, the Five Competencies of EI and several proven strategies to promote and strengthen EI.

Part 3—Wednesday, April 29th
Currently, there are five generations employed in the American workforce each with a set of differing experiences and styles. This workshop will focus on the following areas: modes of communication, management, work ethic, technology, buying styles and advertising. It will encourage employees to explore ways to improve their communication by taking into account the generational diversity that exists in business today.

The cost of all three workshops with continental breakfast is $129 (prior RSVP and payment required), $49 for each individual workshop, or $59 at the door. Discounts are available for groups of three or more from the same company. To register, please call (708) 596-2000, ext. 2346 or email AGlumac@ssc.edu. The Heritage Room is on the 1st floor of South Suburban College’s Main Campus, located at 15800 S. State Street, South Holland, Illinois.