South Suburban College maintains a Refund Committee tasked with reviewing requests from current and former students seeking refunds related to attendance costs. These refunds encompass the elimination of debt on student accounts or actual reimbursements. The institution has established a formal process for individuals to seek debt relief due to physical or medical hardships. A committee comprising five College representatives evaluates these requests and determines their eligibility for approval based on the provided information.
Process:
Students seeking Hardship Debt Relief for outstanding balances or refund claims should complete the request form available through the provided link. The following steps outline the process under the Hardship Debt Relief initiative:
- Submission of Request: Individuals in need of support through the Hardship Debt Relief process must submit a request using the designated online form. Applicants are required to include supporting documents such as medical records, emails, or other evidence demonstrating hardship during the relevant period.
- Review and Verification: Upon receiving the request, the College conducts a thorough review to ensure accuracy and completeness. If necessary, the institution may reach out to the applicant for further clarification or additional information.
- Forwarding to Review Committee: After verification, the request is logged for tracking purposes and forwarded electronically to the Hardship Debt Relief Review Committee for evaluation.
- Committee Review and Decision: The Committee members review the request and provide a decision (yes, no, or request for more information) within seven days of receipt. Final determinations are made based on majority consensus, and the Office communicates the outcome electronically to the applicant’s provided email address.
- Approval Process: If the request is approved, the Office initiates appropriate electronic communication with the Business & Accounting Office for processing and posting to the individual’s account. Documentation of the approval is maintained electronically in the Business & Accounting Office.
Withdrawal Policy: Additionally, South Suburban College allows students to officially discontinue attendance in a course after the refund period. Following the proper withdrawal process results in the assignment of a grade of “W” on the student’s transcript.